1.What is your return/exchange policy?
You can return or exchange a product for any reason within 30 days of receiving your order. Review our Easy Returns & Exchanges policy for complete details.
2.How do I return or exchange an item?
First, you will need to review our returns and exchanges policy. Then, follow the steps below to return or exchange your item:
1) Before returning or exchanging a product, you must calling or emailing our customer service department.
2）We will not accept returns or exchanges without any contact.
3) All products must be returned in their original packaging with any unused.
4) The ordering number must be written on the outside of the package and/or on the return shipping label.
5) We are not responsible for any lost packages. Returns must be sent prepaid by a trackable carrier such as DHL, UPS etc.
RM501, Building 4C,
Daziran, Tangjiaqiao Road,
Lucheng Area, Wenzhou City, 325000, China
3. How long do I have to exchange or return an item?
If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 30 days from the date you received your item to return the product to Global-glasses.com
4.Do I have to pay shipping fees again if I return or exchange an item?
If you are returning or exchanging your item because the order is wrong or the product is damaged, Global Glasses will provide you with free return shipping labels. We cannot provide free return shipping labels for international orders, but we will reimburse you for the cost of the return shipping.
If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the costs of shipping your item back to us.